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Looking after your water softener

The main purposes of a water softener are to protect your pipes and your household cleaning and electrical appliances from scale, to save water, time and cleaning products, and to care for your skin, clothes and dishes. To enjoy all these benefits in the long term, the softener needs to be looked after.

How to look after your water softener

• To keep your water softener working properly, simply place water softener pellets regularly (on average once every two months) in the salt container for the brine to remain operational.

• For the filtration system to be effective the water softener must have a good salt balance. Make sure that the level of refined salt is constantly up to at least one third of the height of the tank.

• It is also highly recommended to have the water softener checked once or twice a year by a qualified professional.

• The points dealt with during this check are :
- Measuring the water TH
- Filling the salt container
- Checking the operation and settings of the water softener
- Replacing the filters
- Cleaning the salt container
- Sanitizing the resins

How to prevent "mushing"

• Fine salt, granulated salt or salt pellets that have not been properly compacted, when placed in the salt container may fall apart or crumble and create a layer of salt, called "salt mush", which prevents the water softener from working properly. When this happens, the salt container has to be drained, and to prevent this, it is strongly recommended to use cushion-shaped or cylindrical pellets. Our pellets are highly compressed between two honeycombed millstones for cushion-shaped pellets and between two honeycombed rollers for cylindrical pellets.

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How can salt bridging be avoided?

• A salt bridge (or salt crust) created in the softener salt container is caused by bonding between the points of contact that may occur when granulated salt or pellets (capsules, almonds or cylindrical without curved faces) are used to generate the brine in the softener salt container. These shapes are not suited to water softeners and they generate a preferred route for the water, which hardly passes through the salt bed.. They also cause partial dissolution of the salt which lowers the production of brine necessary for proper regeneration of the resins.

A maintenance operation is required: the salt bridge must be broken and the brine tank emptied. Salt pellets from the AQUA or RESIMAX range are cushion-shaped or cylindrical. These two shapes of pellet have curved faces that further contribute to reducing the points of contact between pellets and allow them to dissolve completely and prevent the formation of a salt bridge in the softener salt container. This helps brine production.